Accessibility

In Refuge

We are committed to providing safe and accessible accommodations for all women and children who seek refuge from domestic abuse. We understand the diverse needs of our clients, including those with disabilities, and have designed our spaces to ensure comfort and independence.

Our refuge locations offers ground-floor rooms with various configurations to meet the needs of our residents. We have rooms for single women, a family room that can accommodate a mother and two to three children, and a specially designed room for wheelchair users. The wheelchair-accessible room features an open-plan kitchen and lounge area, with low-level cooking facilities and a wet room, allowing for independent living. The front entrance of the building is equipped with a concrete ramp for easy access, and the family room has a ramp leading to the garden.

At our recovery refuge, we provide two ground-floor rooms that can accommodate clients with disabilities. We also have a bungalow designed for clients with low-level support needs.

We strive to make our refuges as inclusive as possible, ensuring that all women and children have access to the support they need in a space that is both safe and accessible.

We provide interpreting and translation services to people who need help to access our services.

Next Chapter use Clear Voice to provide our translation and interpreting services.

If you have difficulties accessing our information or speaking or understanding English, you can communicate with us using the following interpreting and translation services:

British Sign Language (BSL)

telephone interpreting

face-to-face interpreting

British Sign Language (BSL)

If you need a BSL interpreter to access our services or to communicate with us, we can provide this for you.

Interpreting into different languages

If you, or someone you know, needs an interpreter to access our services or to communicate with us, we can provide this for you.

Website translation

You can translate our website www.thenextchapter.org.uk into your preferred language. Click the 'Translate' button on the ribbon at the top of this page to access.

Next Chapter is not responsible for browser translations of our website, and we can't guarantee the accuracy of tools such as Google Translate. 

Our website

Our website meets the relevant criteria outlined in the WCAG 2.1 guidelines at a minimum of Level AA compliance. This includes ensuring that the content is perceivable, operable, understandable, and robust for all users, including those with disabilities.